Challenges
- Business dependent upon the owner
- Owner was 1st port of call for most queries
- Not enough profit
- Leadership Team felt constrained
Changes & Solutions Implemented
- Coached through Value Builder Program
- Reduced product & service offering
- Productised services to simplify marketing & delivery
- Gave owner visibility of key leading indicator numbers
Results Achieved
- Owner now working 1/2 time
- Profit has increased from 5% to 22% and growing
- Business valuation increased as business less dependent upon the owner
Testimonial
"It has been quite a journey but finally I feel I can see how the business is doing without having to work in it all the time. I have key numbers that highlight problems before they occur. The business is more profitable thank goodness! Most of all though is the feedback from the team about how clear they are on what's expected of them and what they are accountable for. "
Business Owner, IT Services Company